Privacy Policy

Who this policy covers

This policy explains how SimpleAI handles personal information in two situations: when you visit our website or contact us, and when our AI handles calls, messages and leads on behalf of a business that uses SimpleAI.

Information we collect

• Details you send us through our contact form or by email, such as your name, email address and message
• For our clients: the calls, WhatsApp messages, emails, lead details and calendar bookings that our AI handles for their business
• Basic technical information needed to run the website securely, such as your browser type

How we use it

We use your details to reply to you and to arrange a demo. We use client data only to provide the automations that client has switched on, such as answering a call, replying to a message or booking a meeting, and to show the results in their CRM.

• We do not sell personal information
• We do not use client data to train public AI models
• We do not use client data for advertising

Service providers

To run our service, we rely on trusted providers for telephony, messaging, AI processing, email and hosting. They process data only on our instructions and only for the purpose of providing the service.

Retention and deletion

We keep client data for as long as the client uses SimpleAI, or for as long as the client instructs us to. A client can ask us to export or delete their data at any time.

Your rights

You can ask us what information we hold about you, ask us to correct it or ask us to delete it. If you spoke to our AI on behalf of one of our clients, you can contact that business directly or contact us.

Contact

If you have any questions about this policy, please get in touch through our contact page.